Frequently Asked Questions

Click on the questions below to find answers to some of our most frequently asked questions. If you have additional questions, please contact the Nutrition Services secretary at 763-600-5041.

How do I find out how much money is left in my student's account?

Screenshot of Campus Portal with directions on where to find balance

View balances and meal activity

  1. Click on "Food Service" along the left-hand side

To login

  • Your User Name is:  Your 1st initial, last name & parent ID #

    • Example: Jane Doe is jdoe123456
    • If you need to confirm your user name, email jswene@district16.org
  • If you need to ​​​​​​reset your password, click here to visit our Password Portal
    • Note, you will need to have a school district user name and a valid email address in Campus Parent Portal, as a verification code will be sent to your email
    • Learn more about Password Portal here

 

Direct to School

Call the nutrition service site manager at your child's school to check on the current balance. Please call before 10 a.m. or after 1 p.m. If you are connected to the site's voicemail, leave a message with your name and phone number, and the site manager will return your call.

How can I add money to my student's account?

Online at Campus Parent Portal

Nutrition Services uses an Internet food service payment option, through Campus Parent Portal. Please note, payments can only be taken online and not through the Campus Parent mobile app.

Click here to pay by credit card through the Campus Parent Portal website

Click here to learn how to make one time or recurring payments

Cash

If you send cash with your child please place it in a sealed envelope and write your child's complete name, grade, and student ID or cafeteria PIN number on the envelope. Cash is deposited into your child's account the same day it is received. Send cash at your own risk, cash is not preferred due to the inability to trace payments. Nutrition Services is not responsible for lost/stolen cash payments.

Personal Check

If you send a check with your child please place it in a sealed envelope and write your child's complete name, grade, and student ID or key pad number on the envelope.

  • Checks are deposited into your child's account the same day it is received by the kitchen manager
  • Make the check payable to: Spring Lake Park Schools
  • Write students' full name and student ID or key pad number in the memo area of the check

How do I reset my password?

  • Your User Name is:  Your 1st initial, last name & parent ID #
    • Example: Jane Doe is jdoe123456
    • If you need to confirm your username please email jswene@district16.org
  • If you need to ​​​​​​reset your password, visit our Password Portal here
    • Note, you will need to have a school district user name and a valid email address in Campus Parent Portal, as a verification code will be sent to your email
    • Learn more about Password Portal here

How are remaining balances and refunds handled?

Year-End Remaining Balances

Balances stay in the student's accounts over the summer break, whether the balance is negative or positive. If the student moves to a new building, the balance will transfer.

Refund for graduating seniors or those moving out of the district

If you have a student graduating, moving out of the school district or you want to transfer funds from one sibling to another, please complete the student meal account refund/transfer form and mail to:

Spring Lake Park Schools
Attn: Nutrition Services Department
1415 81st Ave NE
Spring Lake Park, MN 55432
Please note – it may take up to 2-3 weeks to process a refund request.

How do I apply for free or reduced-priced lunch?

  • Fill out the Spring Lake Park Schools free or reduced-priced meal application and release form and be approved
  • The 2018-2019 free or reduced-priced meal application and meal eligibility release form will be available in July and mailed to all student's homes in August
  • Remember, it is necessary to reapply for this benefit each school year. Reapply before the October grace period to avoid being charged for meals. You are responsible for any/all meal purchases until the application is received and processed.

Click here to learn more and download the application

How is my student's key pad number set?

Every student is assigned a key pad number once enrolled in the school district. This number allows the student to access his/her meal account and remains the same during their entire duration in Spring Lake Park Schools.

What are some helpful tips?

  • Make sure students have enough money in their accounts for the first two weeks of school
  • On Wednesdays at 6:30 p.m., families whose student’s meal account balance is negative $5 and below will receive an email and text message including the balance and a reminder to add funds for each student. These messages will be sent every Wednesday for each student whose account is negative $5 and below.
  • Menus are posted here and on each school's website
    • You can download the Nutrislice mobile app for easy access from your mobile device by visiting the Google Play Store or iTunes Store and search for Nutrislice.
  • Suggest that your student ask the cashier on a regular basis what their current balance is

Why am I receiving low balance messages on Wednesdays?

On Wednesdays at 6:30 p.m., families whose student’s meal account balance is negative $5 and below will receive an email and text message including the balance and a reminder to add funds for each student. These messages will be sent every Wednesday for each student whose account is negative $5 and below.

How do I setup automated notification when my student’s meal account balance reaches a select dollar amount?

Families also have the opportunity to set up automated notifications for a specified dollar amount in Campus Parent Portal. Families can select to receive email and/or text notification or use the Campus Parent mobile app and setup push notifications. For example, a family may choose to be notified whenever their student’s meal account balance is below $10. These messages will be sent daily based on the dollar amount selected.

To setup a low balance amount, click here to login to Campus Parent Portal and follow these steps:

  1. Along the left-hand side, click on “Notification Settings”

  2. Check the box next to “Low Lunch Balance”

  3. Click the drop-down box to select the dollar amount

  4. Click “Save”

  5. Click “Contact Preferences” along the left-hand side  

  6. Under the “General Notification” column, check the boxes where you would like to receive text messages and/or emails

    • Please note, while you may be able to check a voice option, only text and emails will be sent.

  7. Click “Save”

Who can I contact if I have a question about Nutrition Services?

Please contact Jane Sweney, program secretary, with any questions about Nutrition Services at jswene@district16.org.