Frequently Asked Questions

Click on the questions below to find answers to some of our most frequently asked questions. If you have additional questions, please contact the Nutrition Services secretary at 763-600-5041.

How do I find out how much money is left in my student's account?

Internet

Click here to login to the Campus Parent Portal website

  • Your User Name is:  Your 1st initial, last name & parent ID #
    • Example: Jane Doe is jdoe123456
    • If you need to confirm your user name, email jswene@district16.org
  • If you need to ​​​​​​reset your password, click here to visit our Password Portal
    • A verification code will be sent your email
    • If your email has changed, please update it with Spring Lake Park Schools Registration
    • If you need further assistance with your user name/password, email TechSupport@district16.org

Balances, PIN #’s and meal activity

  • Choose the Family Food Service tab on the left side of the screen
  • Select a Student to monitor meal activity

Direct to School

Call the Food Service Site Manager at your child's school to check on the current balance. Please call before 10 a.m. or after 1 p.m. If you are connected to the site's voicemail, leave a message with your name and phone number, and the site manager will return your call.

Text/Email Notification

When your child has less than one lunch left, you will receive an automated text and email message reminding you to add more money to your child's account. This service is managed through your Campus Portal account.

How can I add money to my student's account?

Internet Payment Option

Nutrition Services uses an Internet food service payment option, through Campus Parent Portal. 

Click here to pay by credit card through the Campus Parent Portal website

Login Information

  • Your User Name is:  Your 1st initial, last name & parent ID #
    • Example: Jane Doe is jdoe123456
    • If you need to confirm your user name, email jswene@district16.org
  • If you need to ​​​​​​reset your password, click here to visit our Password Portal
    • A verification code will be sent your email
    • If your email has changed, please update it with Spring Lake Park Schools Registration
    • If you need further assistance with your user name/password, email TechSupport@district16.org

Credit Card payments using Campus Portal

  1. Choose the Family Payments tab on the left side of the screen
  2. Recurring Payments – is used for automatic recurring or low balance payments
    • Add tab brings you to another screen where you can set up recurring payment choice 
  3. Food Service Account – is used for one time payments
    • Just enter the payment $____ you want on the far right and then hit the Continue tab

Check Payment Options - Drop Off

Please make checks payable to "Spring Lake Park Schools" and include the student’s name plus key pad number or student id number. Check payment is preferred over cash payment due to unable to trace lost payments.

 

How do I reset my password?

  • Your User Name is:  Your 1st initial, last name & parent ID #
    • Example: Jane Doe is jdoe123456
    • If you need to confirm your user name, email jswene@district16.org
  • If you need to ​​​​​​reset your password, click here to visit our Password Portal
    • A verification code will be sent your email
    • If your email has changed, please update it with Spring Lake Park Schools Registration
    • If you need further assistance with your user name/password, email TechSupport@district16.org

How are remaining balances and refunds handled?

Year-End Remaining Balances

Balances stay in the student's accounts over the summer break, whether the balance is negative or positive. If the student moves to a new building, the balance will transfer.

Refund for graduating seniors or those moving out of the district

If you have a student graduating, moving out of the school district or you want to transfer funds from one sibling to another, please complete the student meal account refund/transfer form and mail to:

Spring Lake Park Schools
Attn: Nutrition Services Department
1415 81st Ave NE
Spring Lake Park, MN 55432
Please note – it may take up to 2-3 weeks to process a refund request.

How do I apply for free or reduced-priced lunch?

  • Fill out the Spring Lake Park Schools free or reduced-priced meal application and release form and be approved
  • The 2018-2019 free or reduced-priced meal application and meal eligibility release form will be available in July and mailed to all student's homes in August
  • Remember, it is necessary to reapply for this benefit each school year. Reapply before the October grace period to avoid being charged for meals. You are responsible for any/all meal purchases until the application is received and processed.

Click here to learn more and download the application

How is my student's key pad number set?

Every student is assigned a key pad number once enrolled in the school district. This number allows the student to access his/her meal account and remains the same during their entire duration in Spring Lake Park Schools.

What are some helpful tips?

  • Make sure students have enough money in their accounts for the first two weeks of school
  • The Student Nutrition staff tries to let students know when their balance is getting low — $10 or less
  • Menus are posted here and on each school's website
    • You can download the Nutrislice mobile app for easy access from your mobile device by visiting the Google Play Store or iTunes Store and search for Nutrislice.
  • Suggest that your student ask the cashier on a regular basis what their current balance is